I am an experienced service operations, project management, and customer service professional with a track record of successful projects and client satisfaction. My strong business acumen, communication skills, project management skills, and problem solving ability allow me to successfully manage highly complex projects and maintain a duel focus on client and internal needs.
My MBA in Small Business Management & Entrepreneurship from the Zicklin School of Business at Baruch College provided me with a broad spectrum of multidisciplinary business courses, including studies in accountancy, information systems, finance, law, management, marketing, public affairs, and real estate. The program has provided me with the skills and knowledge necessary to make a positive strategic contribution to any business that wishes to grow, improve service operations, or explore new revenue streams.
Manager of Client Services, Epiq Systems, Inc.
At Epiq Systems, a leading global provider of technology-enabled solutions for the legal industry, I coordinate and manage all aspects of clients' electronic discovery projects across the Electronic Discovery Reference Model (EDRM) spectrum. This includes forensic collections, E.S.I. data processing, document review database hosting, managed review, and document production.
My role as a manager in the Client Services department involves supervising and mentoring a team of direct reports who provide client-facing project management, in addition to acting as an advocate for the clients whose cases I manage, working with them closely to provide the correct set of solutions for each unique litigation or investigation.
Project Manager / Processing Team Manager, Stroz Friedberg, LLC
2011 - 2013
At Stroz Friedberg, I managed a team of electronic discovery processing specialists and provided consultative guidance to clients and sales team. While at Stroz I worked to create and update training, reference, and quality assurance documentation, in order to improve efficiency and increase client satisfaction.
I also worked with external software developers to introduce an operational support system to enhance workflow management and quality assurance procedures.
Producer - Showcases & Special Events, Comical Radio
2009 - 2010
Working closely with some of NYC's best alternative comedians, I helped produce a weekly comedy showcase for the Comical Radio show, which formerly broadcasted on WBMB New York. My responsibilities included recruiting talent, overseeing marketing and promotion, and overseeing technical direction.
Client Manager, Xerox Corportation
2007 - 2010
At Xerox Corporation, I worked in the semi-autonomous litigation services group, where I managed legal document review projects for large-scale multi-district, multi-party and joint defense litigation. I worked both on-site for clients and conducted remote review management for domestic and overseas projects.
Additionally, I worked very closely with the sales team in acquisition and initiation of new clients and projects, including product demonstrations. I served as a charter member of Xerox's change control board, which evaluated proposed changes to software and processes in order to improve user experience and operational efficiency.
Lead Bookseller, Cash Supervisor, Etc., Barnes & Noble, Inc.
2001 - 2007
Working at a Barnes & Noble superstore gave me a solid background in customer service and personnel management. I worked in various positions during my six years at Barnes & Noble, with a variety of responsibilities and duties, including:
Lead Bookseller: Responsible for inventory management, and coordination of daily schedules, oversaw merchandising for designated departments, and assisted the store manager with general retail management tasks
Cash Supervisor: Responsible for preparing daily bank deposits and oversaw balancing of tills, while also serving as a front-end supervisor for escalation of customer service issues. Worked closely with the loss prevention department to identify internal and external loss at the tills and through fraudulent transactions.
Cafe Cashier: Exchanged drinks and food for currency. Successes include making a mean cappuccino when baristas took bathroom breaks and being around pastries all day while maintaining weight.
Self Employed Web Sales
1997 - 2007
For several years I sold books, memorabilia, and antiques on eBay, Amazon.com, and various other retail and specialty websites. This experience provided me a background in ecommerce logistics.
SQL Queries & Statements
Relativity by kCura
DocuMatrix by Epiq
OmniX by Xerox
Proprietary ESI Tools
2010 - present
2010 - present
Master of Business Administration
Zicklin School of Business, Baruch College, New York, NY
Management (Small Business Management & Entrepreneurship)